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Management Services

As a full-service hotel management company, HLC offers a broad range of services in operations, sales and marketing, human resources and accounting. Collectively, these services comprise HLC’s strategy for profitable property management and when applied to properties under-performing in their markets, HLC’s management services have historically yielded significant property turnaround.

Operations Services Include:

  • Property oversight, including all property-level management services

  • Utilization of industry reports and data management systems to determine and target rate and occupancy to maximize property revenue

  • Management of brand and franchise affiliations

  • Preventative Maintenance Program implementation

  • Guest service audits

  • Insurance and loss prevention review and analysis

  • Renovation oversight and management


Revenue Management Services Include: 

  • Daily management and oversight of booking channels to maintain continuous visibility and price parity through all booking conduits 

  • Management of rate and inventory options in anticipation of and in response to mix-of business changes and supply-and-demand factors 

 

Sales & Marketing Services Include: 

  • Management and implementation of Internet strategies and e-commerce presence 

  • Development of strategic marketing plans with budget and action plans 

  • Marketing and Sales Plan Preparation, including establishment of sales efforts and measurement of production for each target market segment 

  • Brand and franchise affiliation services


Human Resource Support Includes:

  • Recruitment

  • Policy development and administration

  • Compensation strategies

  • Employment communications - handbook and website

  • Employee relations - investigations, regulatory agency liaison and compliance

  • Employment law compliance

  • Employee safety and loss control programs


Accounting & Payroll Services Include:

  • Processing all transactions, including cash receipts, payroll, accounts payable, fixed assets and other journal entries

  • Production of monthly management reports: profit and loss statement, balance sheet, funds flow statement, guest room occupancy and average daily rate analysis

  • Financial statement production, interpretation and analysis

  • Projections and budgets

  • Capital budgets and renovation analysis

  • Short-term lender foreclosure assignments

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