Management Services

HLC Hotels has extensive experience in all phases of the hotel business. As a full-service hotel management company, HLC offers a broad range of services in operations, sales and marketing, human resources and accounting. Collectively, these services comprise HLC’s strategy for profitable property management and when applied to properties under-performing in their markets, HLC’s management services have historically yielded significant property turnaround.

Operations Services Include:

  • Property oversight, including all property-level management services
  • Utilization of industry reports and data management systems to determine and target rate and occupancy to maximize property revenue
  • Management of brand and franchise affiliations
  • Preventative Maintenance Program implementation
  • Guest service audits
  • Insurance and loss prevention review and analysis
  • Renovation oversight and management

Revenue Management Services Include:

  • Daily management and oversight of booking channels to maintain continuous visibility and price parity through all booking conduits 
  • Management of rate and inventory options in anticipation of and in response to mix-ofbusiness changes and supply-and-demand factors 

Sales & Marketing Services Include: 

  • Management and implementation of Internet strategies and e-commerce presence 
  • Development of strategic marketing plans with budget and action plans 
  • Marketing and Sales Plan Preparation, including establishment of sales efforts and measurement of production for each target market segment 
  • Brand and franchise affiliation services

Human Resource Support Includes:

  • Recruitment
  • Policy development and administration
  • Compensation strategies
  • Employment communications - handbook and website
  • Employee relations - investigations, regulatory agency liaison and compliance
  • Employment law compliance
  • Employee safety and loss control programs

Accounting & Payroll Services Include:

  • Processing all transactions, including cash receipts, payroll, accounts payable, fixed assets and other journal entries
  • Production of monthly management reports: profit and loss statement, balance sheet, funds flow statement, guest room occupancy and average daily rate analysis
  • Financial Statement production, interpretation and analysis
  • Projections and budgets
  • Capital budgets and renovation analysis
  • Short-term lender foreclosure assignments